Return & Refund Policy

Last updated: July 2026

At Chafak, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Not show signs of wear, damage, or misuse.

Items returned without prior approval may not be accepted.

Non-Returnable Items

We cannot accept returns for:

• Products that have been worn or damaged after delivery.
• Items without their original packaging.
• Products returned after the 7-day return period.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using the most appropriate refund method.

If your order was paid using Cash on Delivery (COD), the refund will be issued by bank transfer or another agreed-upon method.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Exchanges

If you would like a different size or color, please contact our customer support. Exchanges are subject to product availability.

Return Shipping

If the return is due to a defective or incorrect item, Chafak will cover the return shipping costs.

For all other returns, the customer is responsible for the return shipping costs unless otherwise stated.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our Contact page or reach out to our customer support team.